Terms of Use

Welcome to Lyla Health. By accessing or using our website, mobile application, telehealth services, or any related digital platform (collectively, the “Services”), you agree to be bound by these Terms of Use (“Terms”).

If you do not agree to these Terms, please do not access or use our Services.

Acceptance of Terms

By creating an account, scheduling an appointment, or using our Services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy (which explains how we collect and use your data).

You represent that you are at least 18 years old or are accessing the Services under the supervision and consent of a parent or legal guardian.

About Lyla Health

Lyla Health is a digital healthcare provider offering telehealth and wellness services including virtual primary care, urgent care, behavioral health, and specialty consultations.

All healthcare services are provided by licensed clinicians within their scope of practice and jurisdiction. Lyla Health itself does not practice medicine; rather, it facilitates the connection between patients and qualified medical professionals.

Use of Services

You agree to use the Services only for lawful, personal, and non-commercial purposes.​

You agree not to:

• ​  Misuse the Services or interfere with their normal operation.​

• ​  Attempt unauthorized access to Lyla Health systems or patient data.​

• ​  Use the Services to harass, defraud, or harm others.​

• ​  Share false, incomplete, or misleading information during registration or appointments.​

Lyla Health reserves the right to suspend or terminate your account if you violate these Terms or engage in conduct that could harm our reputation or users.

Medical Disclaimer

Lyla Health’s Services are not a substitute for emergency medical care.​ If you are experiencing a life-threatening emergency, call 911 immediately.

While our licensed providers deliver clinical care through secure telehealth platforms, the information on our website, blog, or social media is for general educational purposes only and should not be interpreted as specific medical advice for any individual.

Account Registration and Security

To access certain Services, you may be required to create an account. You agree to:

• ​  Provide accurate and complete registration information.​

• ​  Maintain the confidentiality of your login credentials.​

• ​  Notify Lyla Health immediately of any unauthorized account activity.​

You are responsible for all activity that occurs under your account.

Payments and Insurance

Lyla Health may charge fees for certain telehealth or membership services.​

By submitting payment information, you authorize Lyla Health or its payment partners to process charges using the payment method provided.

If you are using insurance, eligibility and coverage are subject to verification and approval by your insurance provider. You are responsible for any copayments, deductibles, or fees not covered by insurance.

Privacy and Security

Your use of the Services is subject to our Privacy Policy.​

Lyla Health complies with all applicable privacy laws, including HIPAA, to safeguard your personal and health information.

We employ industry-standard encryption and data protection practices to keep your information secure.

Intellectual Property

All content, software, graphics, text, and materials on the Lyla Health platform are the exclusive property of Lyla Health and protected by copyright, trademark, and intellectual property laws.

You may not copy, distribute, modify, or create derivative works from any part of our Services without prior written consent from Lyla Health.

Third-Party Services

Our Services may contain links or integrations to third-party tools, labs, or pharmacies. Lyla Health is not responsible for the privacy practices, accuracy, or content of these third-party services. Use of such third-party tools is at your own risk.

No Guarantee of Outcomes

While Lyla Health strives to provide high-quality telehealth experiences, we make no guarantee of specific medical or therapeutic outcomes. Individual results may vary depending on clinical condition and treatment adherence.

Limitation of Liability

To the fullest extent permitted by law:

• ​Lyla Health, its affiliates, and its providers are

• ​Lyla Health’s total liability for any claim related to your use of the Services shall not exceed the amount you paid for the relevant service.​

Some jurisdictions do not allow limitations on liability, so these limits may not apply to you.

Indemnification

You agree to indemnify and hold harmless Lyla Health, its affiliates, officers, employees, and contractors from any claims, damages, or expenses arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

Modifications to Services

Lyla Health may update or modify the Services or these Terms at any time. Updates will be effective upon posting on our website with a revised “Last Updated” date. Continued use of our Services after such updates constitutes acceptance of the changes.

Termination

Lyla Health may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms. Sections regarding intellectual property, limitation of liability, and dispute resolution will survive termination.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law principles.

Any disputes arising under these Terms shall be resolved through binding arbitration in King County, Washington, except where prohibited by law.

Contact Information

For any questions about these Terms or your use of Lyla Health’s Services, please email us at legal@lylahealth.com or mail us:

1601 5th Ave

Seattle, WA, 98101

Attn: Privacy Officer