Last updated: 6th of May, 2026

By clicking “I Agree,” selecting a checkbox indicating acceptance, using any other acceptance mechanism presented through the Service (as defined below), or otherwise affirmatively indicating your agreement to these Terms and Conditions, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these Terms and Conditions, you must not create an account or use the Service. You further authorize and grant agency to any individual who accepts these Terms and Conditions on your behalf through the “I Agree” button or any equivalent acceptance mechanism within the Service.

By accessing or using the Services, you agree to these Terms. If you do not agree, you must not use the Services.

If you do not agree to these Terms, please do not access or use our Services.

1. No Medical Advice

The Lyla AI Doctor and all other informational content provided through the Services are for general informational and educational purposes only.

• The Services do not provide medical advice, diagnosis, or treatment.
• Nothing generated by the AI Doctor or displayed through the Services should be interpreted as professional medical opinion.
• You should not rely on the Services as a substitute for consultation with a licensed healthcare provider.

Always seek the advice of a qualified physician or other licensed healthcare provider regarding any medical condition or treatment decisions.

2. No Doctor-Patient Relationship

Use of the Services, including interaction with the AI Doctor, does not create a physician-patient, provider-patient, or clinical relationship between you and Lyla Health or any affiliated entity.

A clinical relationship is only established when you engage directly with a licensed healthcare professional through Lyla Health’s telehealth services.

3. AI Limitations and Output Reliability

The Lyla AI Doctor is powered by artificial intelligence and machine learning systems that may generate outputs that are incomplete, inaccurate, outdated, or otherwise unreliable.

You acknowledge and agree that:

• AI-generated responses are probabilistic in nature
• Outputs may contain errors, omissions, or misinterpretations
• Medical or health-related suggestions are not guaranteed to be accurate or appropriate for your specific condition
• AI outputs must not be used as the sole basis for medical decisions

Lyla Health does not warrant or guarantee the accuracy, completeness, or usefulness of any AI-generated content.

4. Emergency Situations

The Services are not designed or intended for use in medical emergencies.

If you are experiencing a medical emergency, call 911 or seek immediate medical attention at the nearest emergency facility.

Do not rely on the Services for urgent, time-sensitive, or life-threatening conditions.

5. Telehealth Services Disclaimer

Where licensed healthcare providers deliver care through the Lyla Health platform:

• All clinical decisions are made solely by the licensed provider
• Providers are responsible for diagnosis, treatment, and prescribing decisions
• Lyla Health does not interfere with or override clinical judgment
• Telehealth services are subject to applicable state and federal laws

6. No Warranty

The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Accuracy or reliability of information
• Uninterrupted or error-free operation

7. Limitation of Reliance

Any reliance you place on the Services is strictly at your own risk.

You agree that:

• You will independently verify any health-related information before acting on it
• You will consult qualified professionals for medical decisions
• Lyla Health is not responsible for outcomes resulting from reliance on the Services

8. Limitation of Liability

To the maximum extent permitted by law, Lyla Health and its affiliates, officers, employees, contractors, and partners shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Services.

This includes, without limitation, damages arising from reliance on AI-generated content or telehealth-related decisions.

9. Third-Party Services

The Services may integrate with or link to third-party platforms or services.

Lyla Health is not responsible for:

• The content, accuracy, or practices of third-party services
• Any damages arising from your use of third-party services

10. Health Information and Data Use

Health-related information you provide may be processed to deliver Services, generate AI outputs, and support clinical workflows, subject to applicable privacy laws and our Privacy Policy.

While we implement safeguards to protect your data, no system can guarantee absolute security.

11. No Guarantee of Outcomes

Lyla Health does not guarantee any specific medical, clinical, or health outcome as a result of using the Services.

Individual results may vary significantly based on personal health conditions and other factors.

12. Changes to This Disclaimer

We may update this Disclaimer from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Disclaimer.

13. Contact Information

For questions regarding this Disclaimer, please contact:

Lyla Health Legal Team

Email: legal@lylahealth.com

If you have any questions or concerns about our Disclaimer Policy or your personal data, please contact us by privacy@lylahealth.com or by regular mail at:

1601 5th Ave

Seattle, WA, 98101

Attn: Privacy Officer