Lyla Health Privacy Policy

Lyla Health values your privacy and is committed to protecting your personal and health information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, telehealth services, mobile applications, and related digital platforms (collectively, the “Services”).

By using Lyla Health’s Services, you consent to the terms of this Privacy Policy.

Information We Collect

We collect both personal and non-personal information to provide you with safe, efficient, and personalized healthcare experiences.

Information you provide directly:

• Name, date of birth, address, phone number, and email address​.

• ​Health and medical history, including symptoms, medications, and diagnoses​.

• ​Insurance information, billing details, and payment information​.

• ​Any messages, images, or documents you share with our providers​.

Information collected automatically:

• ​Device type, browser, IP address, and usage data for site performance​.

• ​Cookies and analytics data to improve our website experience.

How We Use Your Information

We use your information to:

• ​Provide, manage, and improve our telehealth and wellness services​.

• ​Communicate with you about your appointments, care plans, and prescriptions​.

• ​Verify your identity and insurance coverage​.

• ​Send administrative messages, reminders, and updates​.

• Comply with legal, regulatory, and reporting requirements​.

We may also de-identify and aggregate information for research, analytics, and product improvement, ensuring no personal identifiers remain.

How We Store and Protect Your Information

Lyla Health uses industry-leading security measures to protect your data:

• ​All medical records and personal data are stored in HIPAA-compliant, encrypted databases.​

• ​Transmission of information occurs through secure SSL/TLS protocols.​

• ​Access is restricted to authorized personnel under strict confidentiality agreements.​

• ​We regularly audit systems and update our infrastructure to maintain compliance with HIPAA, HITECH, and state privacy laws.​

If a data breach occurs, affected individuals will be notified as required by law.

How We Share Information

Lyla Health does not sell, rent, or trade your personal or health information – ever.

We only share information in the following limited circumstances:

• ​With your consent – for referrals, prescriptions, or care coordination​.

• With healthcare providers or insurers directly involved in your treatment​.

• ​To comply with legal obligations (e.g., court orders, public health reporting)​.

Any third-party vendors (such as payment processors or cloud service providers) that assist Lyla Health are contractually bound to protect your data and cannot use it for any purpose other than supporting our Services.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• ​Access and obtain a copy of your health records​.

• ​Request corrections to inaccurate information​.

• ​Request deletion of certain personal data (as allowed by law)​.

• ​Withdraw consent for communications or data use​.

You can exercise these rights by contacting us at privacy@lylahealth.com

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, track site usage, and support service improvements. You can modify your browser settings to decline cookies, but some features of the Services may not function properly.

Children’s Privacy

Lyla Health’s Services are not intended for children under 13 years of age without parental consent. We do not knowingly collect information from children unless it is provided with a parent’s or guardian’s authorization for healthcare purposes.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised effective date. Continued use of our Services after changes indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us by privacy@lylahealth.com or by regular mail at:

1601 5th Ave

Seattle, WA, 98101

Attn: Privacy Officer